Warranties at Furvell
Our indoor furniture products are covered by our 12 month manufacturer's warranty. Home and garden accessories and glass products are not covered under our warranty.
Our steel framed garden furniture is also covered under our 12 month manufacturer's warranty and our aluminium framed garden furniture is covered under our 5 year manufacturer's warranty. In both cases this does not include cushions, cushion fillings, glass or weather covers.
Your warranty is valid from the date of delivery and is automatically activated upon receipt of your goods. Please make sure you retain your proof of purchase, as you may need this in the event of a claim.
Our warranty covers the structural components of the furniture (such as frames and support brackets) and any issues that arise due to a manufacturing fault. If the goods become defective due to improper use (unless it is due to the manufacturer’s negligence), accidental damage, neglect, incorrect assembly or general wear and tear, the warranty will not apply. Neither does it cover damage that occurs due to adverse weather conditions, including strong winds.
Making a claim
Our warranty covers only the person who originally purchased the goods; it is not transferrable or valid outside of the UK. If you have problem with your product please contact us at info@furvell.com with your order details, a description of the problem and if possible photographs so we can assess your claim on an individual basis. Once the claim has been investigated if we determine that the issue has risen due to a manufacturing fault we will either repair or replace the item as applicable.
Outdoor furniture exclusions
The following items are excluded from our manufacturer's warranty:
- Garden furniture cushions and fillings - we recommend that your garden furniture cushions are kept and stored indoors, particularly during harsh weather. The all weather covers we provide are designed to protect the furniture and, even when a cover is in use, the cushions should still be stored indoors. Your warranty will not cover damage that occurs to cushions (including mould) in the event that you do not follow these guidelines
- Glass is not covered under our warranty unless the fault is reported within 24 hours of delivery of the goods
- Gas Fire Pit Kits - Our gas fire pit kits are covered under our 12 month warranty, even when the furniture itself is covered under our 5 year warranty. Any fault reported will be resolved with replacement parts
- Our all-weather covers are not protected under warranty